Appointment Scheduler

NTT DATA

Remote, OR 97458, USA Remote / WFH

Jun 15

This job is no longer accepting applications.

*Appointment Scheduler*
*NTT DATA - Omaha, NE and Ft. Wayne, IN (remote due to COVID-19)*
*Full time, temporary to hire*
*Start date: 7/12/21 (8+ month assignment)*
*Pay rate: $15.25/hour*

*Hours: S**_hift times will fall between 8:00 AM to 8:00 PM Eastern. Shifts may include a Saturday or Sunday._*

NTT DATA Services currently seeks a Call Center Customer Service Representative to join our team. If you feel you are qualified by the description below, please apply for a chance to interview and discuss your skills & qualifications.

As a Customer Service Representative, you play a key role in supporting our customers’ journey through the healthcare system. You will enter a challenging, fast pace but rewarding position while delivering one superior quality experience at a time, gaining customers’ confidence and trust.
This journey begins as temporary position with potential for full time with benefits.

*Key Responsibilities*
* Accountable for and provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on Company policies and programs
* Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
* Accountable for resolving issues without management intervention to remove barriers for the member.
* Accountable to protect sensitive member information with discretion
* Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines

*Requirements/Qualifications: *
* Prior call center experience preferred, but not required (Healthcare experience in customer services environment will be considered)
* Computer knowledge and skills, comfortable learning new systems
* Able to learn, memorize and retain information
* Basic understanding of medical / reimbursement terminology preferred, but not required
* Can adapt to a fast paced environment
* Shift times will fall between 8:00 AM to 8:00 PM Eastern. Shifts may include a Saturday or Sunday

* High School Diploma / GED

* Ability to work overtime to meet business needs

Job Types: Full-time, Temporary

Pay: $15.25 per hour

Schedule:
* 8 hour shift
* Monday to Friday

Education:
* High school or equivalent (Preferred)

Experience:
* Customer Service: 1 year (Preferred)
* appointment scheduling: 1 year (Preferred)
* PC computer skills: 1 year (Preferred)
* remote work: 1 year (Preferred)

Work Location:
* Fully Remote
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