General Manager

Holiday Inn Express & Suites Pasadena - Los Angeles

Pasadena, MD 21122, USA Remote / WFH

Jun 15

This job is no longer accepting applications.

What’s the job?

As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

Your day-to-day

*People*

· Develop programs and initiatives to increase team engagement that are aligned with the service philosophy

· Develop, implement and monitor team member succession planning to ensure future bench strength

· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance

· Oversee HR related actions in accordance with rules and policies

*Financial *

· Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results

· Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share

· Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

*Guest Experience*

· Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates

· Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations

· Speak to guests – ask for their feedback and relationships

*Responsible Business *

· Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements

· Maintain relations with outside contacts

· Act as public relations representative to raise awareness of hotel and brand in local community

· Drive team member involvement in community organizations, activities and businesses

· Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint

· Perform other duties as assigned.

*What we need from you*

· Bachelor’s degree / higher education qualification / equivalent in Hotel Administration Experience, Business Administration

· Four to Five years’ prior hotel management experience, or equivalent combination of education and experience

· Must speak fluent English.

· Other languages preferred.

Job Type: Full-time

Pay: From $62,500.00 per year

Benefits:
* Employee discount
* Health insurance
* Paid time off
Schedule:
* Holidays
* Weekend availability
Supplemental Pay:
* Bonus pay

Ability to Commute/Relocate:
* Pasadena, CA 91107: Reliably commute or planning to relocate before starting work (Preferred)

Education:
* Bachelor's (Preferred)

Experience:
* Hotel Experience: 2 years (Preferred)
* Hospitality Experience: 2 years (Preferred)

License/Certification:
* Driver's License (Required)

Work Location:
* One location

Work Remotely:
* No
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