Bilingual Spanish Customer Service Representative (CSR)

Wyndham Destinations

San Antonio, TX, USA Remote / WFH

Jun 15

This job is no longer accepting applications.

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

*\*\*\*Special Note Regarding Working From Home: *

*This is a work from home position for candidates who reside in the states of Florida, Texas, and South Carolina. *Due to business constraints, candidates outside of these states will not be considered for this position and should not apply. Successful candidates must be able to report to one of our locations in FL, TX. or SC for new hire paperwork on day one and meet our work at home requirements (see below).

Wyndham Destinations, a subsidiary of Travel + Leisure Co., takes the current health threat of the COVID virus very seriously. To protect our Associates while in the office, we have implemented several health and safety measures including regular deep cleans of our training rooms and common areas as well as establishing rules around social distancing, wearing face masks and limiting the number of employees allowed in the building at any one given time.

Our next new hire training class is scheduled to start on *July 12th**.*

*Become a Resort Expert*

Help owners plan their dream vacations and make reservations as a customer service representative at Wyndham Destinations. *In this role, you will be supporting both English and Spanish speaking owners as well as providing translation services for other departments as needed**.* During a 4 week paid training period, you’ll become an expert on our resorts, amenities, and things to see and do near each location. After your training, you will be taking calls from excited owners who are ready to explore new destinations. Based on their interests, you’ll provide them with custom recommendations to create truly unforgettable vacation experiences.

*Experience the Benefits of Working at Wyndham Destinations: *

* $14.00 an hour (Bilingual Spanish)

* The opportunity to work from home immediately (equipment provided by us)

* Comprehensive medical, dental, and vision benefits, effective within 30 days

* Accrue up to 12 paid vacation days, 5 floating holidays, and 6 paid sick days per year (based on a full calendar year)

* Travel discounts for Wyndham hotels and resorts

* An Employee Stock Purchase Program

* 401k with company match after your first year of employment

* Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents

* Up to $6,000 a year in tuition reimbursement

* A fun, friendly work environment

* Ability to choose days off from available options

*Are You the Right Fit? Here is What we are Looking for: *

* *Fluent Bilingual Spanish and English*

* High School Diploma or GED required

* Six months customer service or sales experience

* Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs

* Strong active listening and problem solving skills

* Must have demonstrated ability to work well under pressure and multi task

* Training schedule (4 weeks): 9:30am - 6:15PM ET

* _Initial schedule after training; Mon - Friday 11:30AM - 8:00PM EST_

*What is required for me to work from home?*

* Quiet workplace free of distractions

* High speed internet (DSL or Cable only) with download speed of 10mbps, upload speed 2mbps, Latency less than 80ms

* Must be able to hardwire computer directly to router

* Must have own personal device with a camera and have access to the Internet

* Homeowners or renters insurance for the work environment (proof of insurance will be required on day 1)

* Intermediate computer proficiency and ability to troubleshoot technical issues while at home

* Must reside within an hour of a Wyndham Destinations resort or corporate location

If you enjoy talking to people, have a passion for traveling, and have a desire to work remotely, then what are you waiting for? Apply today to start your next career journey with Wyndham Destinations!

Job Type: Full-time

Pay: $14.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Profit sharing
* Tuition reimbursement
* Vision insurance
* Work from home
Schedule:
* 8 hour shift
* Monday to Friday

Education:
* High school or equivalent (Required)

Experience:
* Customer Service: 1 year (Required)

Work Location:
* One location

Work Remotely:
* Yes
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