Student Support Services Coordinator


New Braunfels, TX, USA Remote / WFH

Jun 15

This job is no longer accepting applications.

HarperRand is a professional services company that represents adult schools and community colleges throughout California and Texas that provide high-quality affordable healthcare training programs to the communities they serve. The Student Support Services Coordinator shall advance HarperRand’s mission through their participation and support of the duties and responsibilities described below.

*Duties and responsibilities*

* Supports the new student enrollment process by answering incoming student questions, provide a thorough review of program, tuition and associated costs
* Delivers program information via telephone and written materials, communicating school policies, processes and procedures.
* Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items
* Maintains CRM database to company standards.
* Perform the functions of the job while remaining compliant with organizational policies as well as state, federal and other regulatory bodies
* Participates in and suggests recruitment/outreach activities
* Performs administrative tasks associated with department activities
* Maintains professional knowledge in applicable areas
* Travels to various locations for training and support as necessary
* Assist Regional Director of Texas and the Director of Admissions and Operations necessary


* Excellent interpersonal communication skills, both verbal and written
* Ability to work in an environment that is goal oriented
* Customer 'service center' skills
* Ability to maintain positive attitude while working within deadlines
* Maintain professional knowledge in applicable areas
* Ability to use good judgment, problem-solving and decision-making skills
* Knowledge of personal computer software applications and customer relationship management database
* Self-starter with excellent follow through
* Must possess excellent organizational skills


* EDUCATION: High School diploma. Related area and/or equivalent experience and training preferred
* YEARS OF EXPERIENCE: 2+ years customer service; school admissions experience preferred
* *Customer Service/Communication Skills*: Strong ability to talk, listen and help resolved conflicts with customers. Highly effective listening skills matched with the ability to communicate in a clear and friendly manner. When communicating in writing via email or live chat, you will need to be able to communicate professionally and use correct grammar.
* *Patience*: Possess the ability to stay polite, even in stressful situations.
* *Problem-Solving Skills*: Creatively manage challenges, understand available resources and assist students and employees with their issues.

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

* Dental insurance
* Employee assistance program
* Health insurance
* Paid time off
* Vision insurance
* Monday to Friday

* High school or equivalent (Required)

* Customer service: 2 years (Required)
* Call center: 1 year (Preferred)

Willingness To Travel:
* 25% (Required)

Work Location:
* One location

Work Remotely:
* No
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