Sales Support Representative

TELUS International, Inc.

Las Vegas, NV, USA Remote / WFH

Jun 15

This job is no longer accepting applications.

*Position Overview: *

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Put aside your experiences or perceptions of sales! We take customer experience to a new level. We’re dedicated to creating unforgettable experiences with a focus on exceeding expectations with every contact. When you join our family you’re welcomed into a team where all employees are empowered to be innovative, solutions oriented, advocates for success and like to have fun doing so.
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TELUS International is seeking competitive, motivated, people who are passionate about leading edge technology and delivering on our Customers First commitments. The Inbound Sales Representative position will provide an amazing, personalized service experience and guidance in tailoring an Internet and television bundle that works to meet the needs of the customers of a leading national technology company. This critical position will support and work to convert consumers interested in the service through inbound phone, chat and email channels. The ideal candidate should have a true “eat what you kill” mentality in order to drive successful sales conversions at every turn and be able to take advantage of the competitive base + commission pay.
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*Specific Responsibilities May Include:
* Respond to inbound customer inquiries via phone, chat and email in a sales contact center environment

* Educate potential customers on features and benefits of Internet and TV service offerings

* Work to convert callers to paying subscribers and achieve individual sales targets

* Follow up on customer referrals and manage outbound callbacks

* Work with field sales partners to refer potential customers to marketing events and convert additional leads

* Build professional relationships and rapport with potential customers in order to deliver personalized experiences

* Guide customers through sign-up process for services

* Work with existing tools to accurately track and manage sales leads and conversions to ensure accurate reporting and deployment of services

* Consistently perform well across sales targets, as well as quality and efficiency metrics, within a fast paced and constantly changing environment

* Contribute to a diverse team

* Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays)

* Have ability and willingness to tend to any other tasks as assigned

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Required Experience, Skills & Competencies:
* Previous inbound sales call center or face to face sales experience

* Highly motivated with a strong sales focused mentality

* Very resilient having the ability to overcome objections and drive potential customers to purchasing decision

* Ability to balance persuasion with professionalism

* Familiarity with computer technology, good typing skills and knowledge of Internet and TV service offerings

* Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond

* Solutions oriented and problem solving skills

* Excellent written and verbal English

* High school education or equivalent degree

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Job Type: Full-time

Salary: $15.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Holidays
* Monday to Friday
* Night shift
* Overtime
* Weekend availability

Education:
* Bachelor's (Preferred)

Experience:
* Sales Experience: 1 year (Preferred)

License/Certification:
* Driver's License (Preferred)

Work Location:
* One location

Work Remotely:
* Temporarily due to COVID-19
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