Mail Operations Manager

The Travelers Companies, Inc.

Hartford, CT, USA Remote / WFH

Jun 16

This job is no longer accepting applications.

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings


Job Description Summary

As a Mail Operations Manager, you are responsible for:
• Management and overall operations of the mail and shipping functions
• Establishing standard operational objectives and work plans
• Delegating scheduled assignments to staff
• Oversee planning, implementation and delegation of workflow in all areas of department
• Planning for all proper operation, maintenance, and repair of all systems
• Participating in planning or policy and process planning, development, or implementation
• Ensuring that established processes and procedures are followed
• Working closely with identified vendors, suppliers, and internal departments to ensure operating efficiency
• Supporting the goals and plans for the Mail Operations unit and contribute to their development
• Providing leadership and direction to staff

Primary Job Duties & Responsibilities

Plans work direction and leadership staff for efficient workflow, maximum work output, and timely deliveries in order to meet changing customer needs and staffing vacancies.
Oversees daily workflow of incoming and outgoing mail and related items.
Develops implements and monitors unit policy and operating procedures.
Acts as a point of contact for field offices for all mail and shipping related questions.
Develops, implements, and monitors unit policy and operating procedures.
Prioritizes and manages the schedule for daily tasks and functions for all areas.
Manages the operations related invoice verification prep and submission for remittance.
Assists offices regarding mailing and shipping methods and costs, business reply and post office box mail, and acquisition of items needed for processing and preparing mail and packages for shipment.
Makes recommendations for appropriate mail equipment placement.
Develops and maintains statistical reporting for the department.
Participates in planning and budgeting recommendations.
Assures proper operation, maintenance, and repair of all systems acquired is planned for, recorded and up to date.
Participates in nation-wide vendor selection for services and equipment in cooperation with other Travelers business units.
Collaborates with external vendors to research and acquire tools and make recommendations for appropriate mail equipment placement.
Partners with suppliers and IS staff to maintain the EDI payment system for express mail shipments country wide, add accounts, and resolve billing issues as needed.
Monitors and ensures the accuracy of the database of addresses used for sending shipments to field and virtual offices.
Addresses and resolves equipment or vendor issues related to mail machine operation or vendor service failures.
Plans and provides ongoing assistance and education to customers for special projects and mail-related activities (i.e., special mailings, address hygiene, office moves, etc.).
Responsible to train and assign others
Works with Director to interview and hire qualified staff.
Sets goals and objectives, conducts performance reviews, and makes salary recommendations.
Full working knowledge of Federal Express shipping products to include Administrative functions of Enterprise application.

Minimum Qualifications

High school diploma or equivalent required.
Minimum of one year of experience acting as a team leader.
Advanced knowledge of Microsoft Office products to include Word and Excel required.

Education, Work Experience, & Knowledge

4+ years’ experience in a mail shipping/receiving environment at a facility of significant size and complexity preferred.
Bachelor's or Associate's degree in business or related field preferred.
2+ years’ experience leading people preferred.

Job Specific Technical Skills & Competencies

Ability to quickly learn and adapt to new PC-based programs including certified mail software, routing and tracking software, and mailing/postage system and be able to train others on.
Ability to work independently and to plan and organize work.
Ability to perceive and analyze problems, develop alternatives, and make recommendations.
Ability to effectively communicate system changes and processes to end users.
Solid understanding of financial and budget reporting and planning.

Environmental / Work Schedules / Other

Ability to lift up to 50 pounds, push up to 150 pounds and stand and walk for extended periods of time.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Experience : 0
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