Assistant Manager

Sweet Tooth Hotel

Dallas, TX, USA Remote / WFH

Jun 21

This job is no longer accepting applications.

*Sweet Tooth Hotel Assistant Manager*

We are looking for an experienced Assistant Manager to join the team at Sweet Tooth Hotel!

*ABOUT SWEET TOOTH HOTEL*

Sweet Tooth Hotel brings together work by some of Dallas’s most innovative artists and a curated selection of products and art to purchase in The Gift Shoppe. The Sweet Tooth Hotel is currently a 5,000 sq. ft. experiential art and retail venue in Victory Park. Created by husband and wife, Cole and Jencey Keeton, the first installation of Sweet Tooth Hotel delivered five sugar-themed rooms based on popular treats. Ongoing chapters of Sweet Tooth Hotel will reveal new themes and concepts for guests to explore yearly.

*ABOUT THE ROLE: *

Sweet Tooth Hotel is looking for an experienced Assistant Manager to manage our team of Guides. You must love people, art and creating amazing experiences for our guests. This position will report directly to our General Manager.

*RESPONSIBILITIES: *

As an Assistant Manager, you have the unique and incredible responsibility for nurturing our retail and performing team members, as well as our guests. You will help to cultivate a fun, safe, and respectful work environment for all team members. You will support the General Manager in delivering on-time and effective operational, staffing, and guest experience-related results.

- Assist in orienting, training, and nurturing friendly and happy team members. Position the right team members in roles where they can best impact company goals.

- Supervise guides and day to day operations of venue.

- Support GM in scheduling, time and attendance reporting, and skill placement of team members.

- Manage team scheduling software, Humanity.

- Energetically resolve all customer service issues via phone and in-person.

- Manage all private events and staffing as needed.

- Monitor inventory of retail items with the General Manager once a week.

- Monitor supplies inventory and request more items to be ordered if needed

- Monitor the quality, cleanliness and safety of the exhibit, check for items not working, replacements, etc. and fix as needed. Notify Art Specialist if it cannot be fixed that day.

- Engage with and entertain guests at all times.

- Follow, and lead team members to comply with, all safety and operational procedures.

- Maintain a high-energy and positive spirit with your team, even in the not so sweet moments when challenges arise.

- Multi-task within a rapidly moving entertainment environment, with a high volume of guests.

- Maintain housekeeping standards via direct involvement and team member/janitorial oversight.

- Schedule monthly team meeting and present topics with General Manager as needed.

WHAT YOU BRING:

- Desire to entertain and intense work ethic our play is our work.

- Strong ability to lead others and nurture their creativity.

- Outstanding communication and problem-solving skills, with continual emphasis on guest experience.

- Agility, adaptability, and flexibility.

- Available to work 30-40 hours per week, including nights & weekends.

*WHAT'S PHYSICALLY REQUIRED: *

While performing the essential job functions of this role, you’ll be required to push, pull, squat, bend, stoop, lift and reach. You’ll be required to stand/walk for entirety of work shift, outside of required meal/rest periods.

Sweet Tooth Hotel, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color,national origin, religion, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

*SCHEDULE: *

Must be able to start in March.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:
* Employee discount
Schedule:
* 10 hour shift
* 8 hour shift
* Monday to Friday
* On call
* Weekends
Supplemental Pay:
* Commission pay
* Tips

COVID-19 considerations:
Please visit our website to see our complete list of COVID-19 guidelines which includes limiting the number of guests in our space, contactless ordering and check-in, hand sanitization throughout the space, mask requirement for all employees and guests.

Experience:
* Manager: 1 year (Required)

License/Certification:
* TABC Certified (Preferred)

Shift Availability:
* Day Shift (Preferred)
* Night Shift (Preferred)

Work Location:
* Multiple locations

Typical start time:
* 11AM

Typical end time:
* 8PM

This Job Is:
* Open to applicants who do not have a college diploma

Company's website:
* https://sweettoothhotel.com/

Company's Facebook page:
* https://www.facebook.com/sweettoothhotel/

Work Remotely:
* No

COVID-19 Precaution(s):
* Personal protective equipment provided or required
* Plastic shield at work stations
* Temperature screenings
* Social distancing guidelines in place
* Sanitizing, disinfecting, or cleaning procedures in place
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