Hotel Front Desk Clerk

DoubleTree by Hilton

Princeton, TX, USA Remote / WFH

Jun 21

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments

*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, ONQ
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
* Degree in hotel management is a plus

Job Type: Full-time

Pay: From $13.00 per hour

Schedule:
* 8 hour shift

Education:
* High school or equivalent (Preferred)

Experience:
* Hotel Experience: 1 year (Preferred)
* Front Desk: 1 year (Preferred)

Work Location:
* One location

Communication method(s) used:
* Email
* Phone
* Chat
* In person

This Job Is:
* A job for which military experienced candidates are encouraged to apply
* Open to applicants under 18 years old, provided it is legally allowed for the job and location
* Open to applicants who do not have a high school diploma/GED
* A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
* A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
* A good job for someone just entering the workforce or returning to the workforce with limited experience and education
* A job for which all ages, including older job seekers, are encouraged to apply
* Open to applicants who do not have a college diploma
* A job for which people with disabilities are encouraged to apply

Company's website:
* https://doubletree3.hilton.com/en/hotels/new-jersey/doubletree-by-hilton-hotel-princeton-PCTDTDT/about/amenities.html

Company's Facebook page:
* https://www.facebook.com/DoubletreePrinceton

Work Remotely:
* No

COVID-19 Precaution(s):
* Remote interview process
* Personal protective equipment provided or required
* Plastic shield at work stations
* Social distancing guidelines in place
* Sanitizing, disinfecting, or cleaning procedures in place

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