Director, Personal Investing Communications

Fidelity Investments

Merrimack, NH, USA Remote / WFH

Full time


Social Sustainability Policy


Sep 19

The Purpose of This Role

The Senior Communications Strategist for Personal Investing (PI) will work directly with the Head of Personal Investing Communications to set communications strategies and messaging, as well as lead, design, and implement impactful communications programs that support PI’s business objectives and align with Fidelity enterprise priorities! These communications will reach key partners that include associates, clients, and business partners, with a focus on measurement and impact to determine effectiveness.

As a trusted consultant to senior executives with deep expertise in communications strategy and content, this role will guide leaders toward best methodologies in executive communications, associate engagement, and change management, and play a lead role in the development and execution of additional types of business communications beyond those of senior leaders, working with key business partners (e.g., HR, Strategy & Finance, Product & Marketing, Meetings & Events, Distribution, etc.).

In addition, this position will help amplify PI’s profile across the rest of the Fidelity enterprise, and will partner closely with colleagues in Fidelity’s government relations, public policy, external communications, and social media teams.

The Expertise We’re Looking For

  • Bachelor’s degree
  • 10-12+ years of relevant experience as a communications professional
  • Deep expertise across executive, internal, and external communications; social media expertise preferred
  • Financial services knowledge preferred

The Skills You Bring

  • Strong intuition for business and a strategic mentality, able to understand a business’ multi-year plan, financial drivers, and align and prioritize high-impact communications around this for both internal and external audiences
  • Excellent program management and planning skills, with validated ability to lead multiple components of multi-layered communications and change management programs
  • Strong content strategist with outstanding storytelling skills across various media/channels (e.g., events, blogs, social media posts, videos, presentations, talking points, and emails), with the ability to take complex concepts and distill them into compelling content that resonates with key partners
  • Collaborative and relationship-oriented, with the ability to think and work successfully across the firm
  • Innovative thinker, with a desire to continuously learn and take creativity to the next level
  • Independent and consultative – able to provide strategic recommendations across all levels of an organization, with a particular skill in consulting with senior leaders
  • Ability to coach other members of the team, helping them grow their skills across executive, internal, and external communications
  • Focused on quality but can balance pace over perfection

How This Role Impacts The Organization

This role will help represent the voice of Fidelity leaders and are responsible for engaging their organizations in critical business initiatives. From an internal communications standpoint, this role is at the forefront of helping executives think and work differently as they increase their digital presence and reduce their dependency on traditional/legacy communications strategies and tactics. From an external communications standpoint, this role’s work strongly influences Fidelity’s position in the marketplace and ability to attract, develop and retain business.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation

Please see below for the salary range for work locations in Colorado only:


Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:


Please see below for the salary range for work locations in California only:


Please see below for the salary range for work locations in Washington only:



Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

We invite you to Find Your Fidelity at

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

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