Customer Service Agent


Queen, PA, USA Remote / WFH

Sep 5

Complicore is a complete risk management solution that scales to millions of users. A customizable compliance engine enables real-time monitoring of hundreds of requirements keeping organizations compliant.

We are looking for individuals excited to join our growing team of Relationship Managers, Account Executives, and Training Specialists. Our Relationship Managers are the primary contact for clients utilizing our complete risk management platform. Relationship Managers are knowledgeable in the product terms and features and project a professional company image through voice and online interactions.

*What you will do: *
* Answer incoming calls and emails promptly and in a customer service friendly manner.
* Contact clients via outbound phone calls and emails.
* Schedule onboarding and training sessions for new and current clients.
* Identify and resolve issues that impact clients’ experiences.
* Channel escalated issues to appropriate supervisory staff.
* Other administrative responsibilities, as required.

*What you will bring along: *
* Excellent customer service skills and a compassion for helping others.
* Willingness to participate in continuous learning and training.
* Ability to communicate effectively orally and in writing.
* Strong sense of commitment and accountability.
* Call Center experience is preferred.

*How you'll be rewarded: *
* Competitive pay is based on the work you do here and not your previous salary.
* Paid holidays.
* Paid continued education and training programs.
* Career advancement opportunities.

\*\*\*Because you will be working with sensitive data, *working from home is not offered*.\*\*\*

*\*\*\*This is a contract-to-hire position.\*\*\**

Complicore is committed to bringing individuals together from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ethnicity, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

Job Types: Full-time, Part-time, Contract

Pay: Up to $22.00 per hour

* Flexible schedule
* Paid training
* 8 hour shift
* Day shift
* Monday to Friday

COVID-19 considerations:
All employees are required to wear masks, provide proof of COVID-19 vaccination, and practice social distancing. Common surfaces are sanitized regularly and PPE is provided.

Ability to commute/relocate:
* Queens, NY 11106: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* What is your desired hourly rate?
* When can you start?
* Are you up-to-date with your COVID-19 vaccination?

* Spanish (Preferred)

Work Location: One location

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