Admissions Counselor - Evenings

Compass Health Network

Windsor, CT, USA Remote / WFH

Nov 15

The Royal Oaks Admissions Counselor shall be responsible for receiving incoming calls and information pertaining to individuals that may potentially be referred or admitted for hospital programs or services. This includes providing information about the hospital services to callers, scheduling assessments, and making appropriate referrals.

Evening shift will be 3:30 pm to 11:30 pm; 12 hour weekend shifts will vary between 7:30 am to 7:30 pm and 7:30 pm to 7:30 am.


Requires appropriate communication skills, when working with patients, and co-workers; with limited supervision
Must be effective with verbal, non-verbal and written communication, providing age appropriate care for psychiatric patients
Must be able to effectively problem solve in a fast-paced work environment on a daily basis
Demonstrate the ability to coordinate residential treatment along with acute care
Must be well versed in departmental and hospital policy and procedures, along with working mandatory overtime when needed
Required to complete 52 hours of Continuing Education annually; including passing CALM and CPR classes
Needs to abide by Federal, State and TJC standards, concerning patient confidentiality requirements
Demonstrate knowledge of quality improvement goals and objectives hospital wide
Use proper phone etiquette and techniques Take personal responsibility for own actions and employ leadership skills as needed
Must be able to perform essential job functions such as bending, lifting and transporting patients
Other duties as assigned

High School/GED required

Associates/Bachelor's degree in a human service field preferred

Experience in an office setting preferred

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

Competitive benefits
Advancement opportunities
Professional development
Licensure supervision
Mentor opportunities
Tuition reimbursement
Scholarship program
Employee Assistance Program
Headspace Access
Paid time off & Paid Holidays
NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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