Director, Business Process Effectiveness

The Travelers Companies, Inc.

Hartford, CT, USA Remote / WFH

May 25

This job is no longer accepting applications.

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings


Job Description Summary

The Business Model & Third Party Data group is responsible for partnering with executive leadership to develop, prioritize, and execute initiatives that enhances top line growth and improves business efficiencies. The team executes the initiatives by partnering with the key stakeholders across Business Units and Functions, and by utilizing business evaluation frameworks, operational excellence methodologies, financial assessments, execution models, and customer & agent experience. The team acts as change agents and transformation leaders who execute and deliver the committed corporate goals and results. This role will act as a business owner with accountability for managing and improving a portfolio of business processes across Small Commercial.

Primary Job Duties & Responsibilities

Improves business results through data-driven, business problem solving by (1) determining appropriate business information to analyze, including industry practices; (2) assembling, synthesizing, and analyzing information; (3) drawing conclusions and developing hypotheses; and (4) validating, socializing, and implementing solutions
Applies understanding of business / insurance processes and economics to drive fact-based decision making (expense management, revenue and margin growth, cost / benefit analyses)
Designs solutions that address impediments to effective and efficient business performance; introduces changes in business processes, interactions, underwriting, products, and/or organizational behaviors.
Operates as Business Owner role for projects/functions in own domain, actively engaged in successful execution, design, and delivery of business initiatives and capabilities, and active management of key business processes and capability SLAs and KPIs
Collaborates cross-functionally with Product Management, Sales, SP&E, IT, UW, Operations, Analytics, Information Management, and others to socialize and ensure buy-in on own work, and influence work owned by others
Applies mathematical reasoning to solve critical business problems related to 2nd and 3rd Party Data
Identifies data accuracy opportunities through hands on data and business process analysis
Improves accuracy of data by identifying and deploying new and existing 3PD sources as well as recommending
solutions to business processes
Performs in a Business lead capacity for Exposure oriented 3PD evaluation and analysis; with a particular focus on Property Characteristics
Identifies business opportunity, cost benefit analysis, and execution opportunities to more accurately and seamlessly improve the identification of exposure characteristics of a risk with 3PD sources
Partners across BI functions, analyze / model how best to order, evaluate, and utilize exposure oriented 3PD
Creates new and advanced risk evaluation and pricing data elements
Clearly presents findings and translate analysis into actionable business insights
Asks appropriate and probing questions to understand business issues and opportunities

Minimum Qualifications

Bachelor’s degree required
5 years in analytics or process improvement or equivalent experience required

Education, Work Experience, & Knowledge

Bachelor's degree in STEM preferred
5+ years property casualty insurance experience - Applied knowledge of insurance product lifecycle such as renewal, new business, endorsements, premium audit, billing, and claim
Thorough knowledge of hands on quantitative analysis and business optimization
Very strong analytical, problem solving and creative thinking skills

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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